Frequently asked questions
Short answers for people considering EasyInvoices. For account-specific help, sign in and use Help.
What is EasyInvoices?
EasyInvoices helps you create professional invoices and quotes by chatting on WhatsApp. You send a message or short voice note with the details; our system turns that into a document you can send to your customer.
Do I need to install an app?
No. You use the WhatsApp you already have. There is a web dashboard if you want to sign in, manage items, and download history — but you do not need a separate mobile app to create documents.
How do I create an invoice or quote?
Sign up, link your number if prompted, then message our WhatsApp number with what you are charging for. You can add line items, amounts, and client details in plain language. A draft invoice or quote is created that you can review and send.
Is this suitable for South Africa (SARS, VAT)?
We aim to help you issue clear, professional documents suitable for small businesses in South Africa, including where VAT applies. You are still responsible for your own tax and reporting; if you are unsure, speak to your accountant.
How much does it cost?
There is a free tier with limited monthly usage, and paid plans for higher volume and more features. See the pricing on our home page; you can upgrade or downgrade as your business changes.
How do I get paid by my customers?
Depending on your plan, you can add payment links to your invoices (for example through supported providers) so customers can pay online. Card details are handled by the payment provider, not stored by us.
Is my data safe?
We use secure hosting and standard practices to protect your account. Read our privacy policy for what we collect and how we use it. Do not share passwords or one-time codes with anyone.
What if I need help?
For general or pre-sales questions, use our contact page. If you are logged in, the Help section in your dashboard is the best place for product support.
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